Hiring PT office/sales assistant

[jeliza]

I need some help! I'm hiring an assistant to help with e-mailing current and prospective customers so I can concentrate on the actual designing of books.

Main responsibilities

• responding to potential customer inquiries for custom wedding albums, mainly answering questions and offering information. My product line is very wide, and helping customers through decision fatigue is crucial.


• following up over time with potentials who do not immediately book.


• keeping track of deadlines/due responses for current clients (sending internal reminders, mostly to me)

Client communication is done via e-mail; you will need your own computer and internet connection. Excellent written communication skills are a must. You will also be constructing custom price quotes.

This is a no-pressure sales environment, with a focus on finding the right option for the customer, ranging from minimal to luxurious budgets.

An interest in handmade books and/or weddings is helpful, but not required. Prospective and project management is currently done with an online CRM (can train) and google docs. You will need to answer e-mail 5 days a week, but can choose which days; time of day is also up to you.

Initial training will be in person in the Seattle/Shoreline area; and there may be occasional in-person meetings (monthly or less) once training is completed. Internal communications will be via (mostly) e-mail, IM and/or skype.

4-15 hours/week. $11/hr to start. Employee, no benefit package.

Must be Washington State resident. Work-from-home parents welcome.
If you an uncomfortable working with queer and other-than-Christian people, please do not apply.

This is not a design position.

Send resume and cover letter explaining your interest (text, pdf, or rtf; NOT WORD) to admina @ alacartealbums.com

Only those shortlisted will be contacted.

Company website is alacartealbums.com

[This is a changed/expanded job from the position advertised in January.]